Board/Committee Contribution

Tribal Regulatory Services’ compliance professionals play a vital role in assisting boards or committees by ensuring regulatory alignment, operational integrity, and strategic oversight.

Their contributions include:

Risk Assessment and Management:
- Conducting regular evaluations to identify regulatory risks, gaps, or vulnerabilities.
- Presenting actionable solutions to the board to mitigate potential compliance risks.
Monitoring and Reporting:
- Providing ongoing monitoring of compliance adherence across all levels of the business.
- Preparing detailed reports for the board that highlight successes, challenges, and compliance trends.
Regulatory Advocacy:
- Acting as a liaison between the board and external regulatory bodies, ensuring transparent communication and negotiation.
- Advocating for tribal interests in policy discussions and legislative changes affecting e-commerce and related industries.
Strategic Guidance:
- Offering insights to the board on emerging regulatory trends and opportunities for innovation.
- Supporting decision-making by aligning business strategies with regulatory best practices.
Training and Education:
- Educating board members and staff on regulatory requirements, fostering a culture of compliance and accountability.
- Facilitating workshops or sessions to keep the board informed of evolving laws and policies.

A Collaborative Impact

By integrating regulatory expertise into board functions, Tribal Regulatory Services’ compliance professionals ensure the board operates with confidence, credibility, and foresight. This collaboration enhances the ability of the business to thrive in competitive markets while honoring tribal values and sovereignty.

Our Mission

Our mission is to empower tribal sovereignty by delivering trusted regulatory services and skilled personnel to support consumer lending and e-commerce enterprises across Indian Country—ensuring affordability, integrity, and operational excellence for every tribal nation we serve.

Leadership Team

Bret Crandall

Executive Director of Compliance

Bret Crandall, Director of Compliance: Is a veteran expert with over 30 years of experience in the Collection Industry to include compliance, vendor management, licensing, business planning, and operations. Bret is accustomed to the rigors of fast-paced, customer-driven environments requiring a sharp attention to detail, consummate accuracy, and an array of technical skills. Bret possesses a combination of strategic team leadership and effective problem-solving skills that aids our clients with Compliance Oversight, Complaint Management, Licensing, Audits, Training and CFPB readiness.

Parker Crandall

Compliance Manager

Parker Crandall is a recent graduate from University of Iowa with a Creative Writing degree and now a compliance analyst with Tribal Regulatory Services and Learn2Comply. Parker has 2+ years of experience administering their training program, coordinating assignments for 1200+ users and 10+ clients and using his degree to improve the training experience. Parker also assists Directors of Compliance with maintaining their clients’ compliance policies, training, reporting, and other related documentation to facilitate smooth operations and reduce compliance risk.

Sarah Kocon

Compliance Manager

Sarah Kocon is a Compliance Manager at Tribal Regulatory Services, where she guides tribally owned lending businesses through complex regulatory requirements with practical, tailored solutions. She brings a strong background in collections, risk management, vendor oversight, policy development, and client compliance programs. With extensive experience across the financial services industry, Sarah has developed training that makes regulations clear and actionable and built operational processes that support both compliance and business growth.

Jim Riggs

Compliance Analyst

Jim Riggs brings over a decade of experience in telecommunications and contact centers, having held executive and ownership roles across diverse industries, including operations, marketing, database management, debt collections, and lead generation. With a deep understanding of the crucial role compliance and regulation play in protecting both lenders and end users, Jim has been instrumental in developing policies, procedures, and internal communication systems with a strong emphasis on compliance.