Program Implementation

Program Implementation
Tribal Regulatory Services’ compliance professionals play a pivotal role in the successful implementation of business programs by ensuring regulatory alignment and operational efficiency.
Their expertise in consumer and commercial lending programs can make a tangible impact.
Consumer and Commercial Lending Implementation
- Regulatory Analysis:
- Ensuring lending programs align with tribal and federal laws, including fair lending practices, credit disclosures, and anti-discrimination regulations.
- Conducting gap analyses to identify areas requiring compliance improvements before program rollout.
- Policy Development and Standardization:
- Creating clear, compliant policies for lending operations, including loan approvals, interest rates, repayment terms, and collections.
- Standardizing documentation and contract formats to protect tribal businesses and borrowers alike.
- Risk Mitigation:
- Developing robust mechanisms to assess and manage credit risk while maintaining compliance with regulatory standards.
- Implementing fraud prevention strategies to safeguard both tribal enterprises and consumer interests.
- Training and Capacity Building:
- Providing education and training for staff involved in lending operations, ensuring they understand regulatory requirements and compliance responsibilities.
- Empowering tribal regulatory bodies to oversee and adapt lending programs as market dynamics evolve.
- Stakeholder Engagement:
- Collaborating with tribal leaders, financial institutions, and regulators to design lending programs that meet the needs of the community while maintaining compliance.
- Building partnerships to access funding opportunities or enhance program scalability.
Our Mission
Our mission is to empower tribal sovereignty by delivering trusted regulatory services and skilled personnel to support consumer lending and e-commerce enterprises across Indian Country—ensuring affordability, integrity, and operational excellence for every tribal nation we serve.

Leadership Team
Bret Crandall
Executive Director of Compliance
Bret Crandall, Director of Compliance: Is a veteran expert with over 30 years of experience in the Collection Industry to include compliance, vendor management, licensing, business planning, and operations. Bret is accustomed to the rigors of fast-paced, customer-driven environments requiring a sharp attention to detail, consummate accuracy, and an array of technical skills. Bret possesses a combination of strategic team leadership and effective problem-solving skills that aids our clients with Compliance Oversight, Complaint Management, Licensing, Audits, Training and CFPB readiness.
Parker Crandall
Compliance Manager
Parker Crandall is a recent graduate from University of Iowa with a Creative Writing degree and now a compliance analyst with Tribal Regulatory Services and Learn2Comply. Parker has 2+ years of experience administering their training program, coordinating assignments for 1200+ users and 10+ clients and using his degree to improve the training experience. Parker also assists Directors of Compliance with maintaining their clients’ compliance policies, training, reporting, and other related documentation to facilitate smooth operations and reduce compliance risk.
Sarah Kocon
Compliance Manager
Sarah Kocon is a Compliance Manager at Tribal Regulatory Services, where she guides tribally owned lending businesses through complex regulatory requirements with practical, tailored solutions. She brings a strong background in collections, risk management, vendor oversight, policy development, and client compliance programs. With extensive experience across the financial services industry, Sarah has developed training that makes regulations clear and actionable and built operational processes that support both compliance and business growth.
Jim Riggs
Compliance Analyst
Jim Riggs brings over a decade of experience in telecommunications and contact centers, having held executive and ownership roles across diverse industries, including operations, marketing, database management, debt collections, and lead generation. With a deep understanding of the crucial role compliance and regulation play in protecting both lenders and end users, Jim has been instrumental in developing policies, procedures, and internal communication systems with a strong emphasis on compliance.
