Regulatory Training & Support

This vital service equips clients with the knowledge, skills, and resources they need to confidently navigate regulatory requirements, empowering them to maintain compliance and reduce risk.

Key Focus Areas:

Education & Awareness:
- Designing targeted training programs that address specific regulatory topics, including compliance standards, best practices, and emerging regulations.
- Delivering workshops, webinars, or in-person sessions tailored to the needs of tribal enterprises and other stakeholders.
Resource Development:
- Providing access to comprehensive materials such as guidelines, checklists, and templates to streamline compliance processes.
- Developing tools and resources that simplify adherence to complex regulatory frameworks.
Practical Application:
- Offering hands-on support to implement compliance measures within business operations.
- Guiding clients through case studies and simulations to reinforce learning and application.
Customized Training Programs:
- Tailoring training sessions to reflect the unique cultural, economic, and operational context of tribal organizations.
- Incorporating examples and case scenarios relevant to the industries and challenges faced by clients.
Ongoing Support:
- Establishing channels for ongoing consultation, troubleshooting, and updates on regulatory changes.
- Providing post-training follow-up to address specific concerns or clarify compliance requirements.

Impact on Tribal Enterprises:

By prioritizing education and resources, Regulatory Training & Support empowers clients to build a robust culture of compliance, enhancing operational efficiency and ensuring sustained growth. The service not only protects businesses from legal risks but also strengthens their reputation and trust among partners and customers.

Our Mission

Our mission is to empower tribal sovereignty by delivering trusted regulatory services and skilled personnel to support consumer lending and e-commerce enterprises across Indian Country—ensuring affordability, integrity, and operational excellence for every tribal nation we serve.

Leadership Team

Bret Crandall

Executive Director of Compliance

Bret Crandall, Director of Compliance: Is a veteran expert with over 30 years of experience in the Collection Industry to include compliance, vendor management, licensing, business planning, and operations. Bret is accustomed to the rigors of fast-paced, customer-driven environments requiring a sharp attention to detail, consummate accuracy, and an array of technical skills. Bret possesses a combination of strategic team leadership and effective problem-solving skills that aids our clients with Compliance Oversight, Complaint Management, Licensing, Audits, Training and CFPB readiness.

Parker Crandall

Compliance Manager

Parker Crandall is a recent graduate from University of Iowa with a Creative Writing degree and now a compliance analyst with Tribal Regulatory Services and Learn2Comply. Parker has 2+ years of experience administering their training program, coordinating assignments for 1200+ users and 10+ clients and using his degree to improve the training experience. Parker also assists Directors of Compliance with maintaining their clients’ compliance policies, training, reporting, and other related documentation to facilitate smooth operations and reduce compliance risk.

Sarah Kocon

Compliance Manager

Sarah Kocon is a Compliance Manager at Tribal Regulatory Services, where she guides tribally owned lending businesses through complex regulatory requirements with practical, tailored solutions. She brings a strong background in collections, risk management, vendor oversight, policy development, and client compliance programs. With extensive experience across the financial services industry, Sarah has developed training that makes regulations clear and actionable and built operational processes that support both compliance and business growth.

Jim Riggs

Compliance Analyst

Jim Riggs brings over a decade of experience in telecommunications and contact centers, having held executive and ownership roles across diverse industries, including operations, marketing, database management, debt collections, and lead generation. With a deep understanding of the crucial role compliance and regulation play in protecting both lenders and end users, Jim has been instrumental in developing policies, procedures, and internal communication systems with a strong emphasis on compliance.